The ABCs of Supervising Others
Many people find themselves in positions of responsibility or in supervisory roles almost without realising it or indeed without having had any formal training.
This Supervisory Skills training not only provides an understanding of the techniques required for effective supervision but has been designed to give delegates the confidence to use those techniques.
It is designed to help you overcome many of the supervisory problems you will encounter in the first few weeks as a boss. Whether as a team leader, a project manager or a unit coordinator, dealing with the many problems a new supervisor encounters isn’t easy but it doesn’t have to lead to discouragement.
Duration – Two days
Target group
This program is suitable for any person who has responsibility for managing a number of people at a functional level within an organization.
Highlights of what you will learn:
- Help clarify roles and responsibilities of the new job
- Adjust to the new role with confidence and an assurance they can handle the position
- Develop their communication skills in listening, asking questions, and giving feedback to employees
- Develop a technique for making sure they give employees instructions that are clear and understood
- Identify some techniques to deal with employee challenges such as hostility, complaints, and laziness
- Recognize the importance of being visible and available to employees
- Understand the importance of developing good relationships with employees and peers, so they are seen as fair and consistent